Privacy Policy

Last updated: 1st October 2025

Nutriiya Health Intelligence Private Limited (“Nutriiya,” “we,” “our,” or “us”) is committed to protecting your privacy and personal data. This Privacy Policy describes how we collect, use, disclose, share, store and protect personal information when you use the Nutriiya mobile application (the “App”) or related services (collectively, the “Services”).

1. Definitions & Scope

• “You” or “User” means an individual using the App or Services.
• “Personal Data” means any information relating to an identified or identifiable person.
• “Sensitive Personal Data / Information (SPDI)” includes health, biometric or medical records.

2. Information We Collect

• Identity & Contact: Name, email, phone, address.
• App Usage & Device: IP address, logs, analytics, crash reports.
• Health & Lifestyle: Height, weight, dietary data, activity.
• Location & Sensors (if permitted).
• Payment / Subscription details.

3. Purposes for Processing

• Provide and improve Services.
• Process billing and support.
• Send notifications and updates (with consent).
• Comply with laws and prevent fraud.

4. Data Sharing & Third Parties

We share data with analytics providers, payment gateways, affiliates, and to comply with laws. Aggregated anonymized data may be used for insights.

5. Data Retention

Personal data is kept as long as necessary for the purpose collected or required by law. Data is deleted or anonymized securely.

6. Security

We use encryption, access controls, secure authentication, and audits to protect data.

7. User Rights

You may access, correct, or delete your data, withdraw consent, or complain to a data authority.

8. Children

Nutriiya is not intended for users under 18. We do not knowingly collect minors’ data.

9. Cookies

We use cookies and SDKs for analytics. You may manage preferences via your device or browser settings.

10. International Transfers

Data may be processed outside India with appropriate safeguards for cross-border transfers.

11. Contact

Email: info@nutriiya.com
Phone: +91 9321870023
Address: Lower Parel, Mumbai

Refund & Cancellation Policy

Effective Date: 1st Sep 2025

• Refunds only for duplicate payments, technical issues, or legal requirements (within 7 days).
• No refunds for change of mind or unused subscriptions.
• Users may cancel anytime; access remains until end of billing cycle.

Email: billing@nutriiya.com
Address: 313, FLR-3, Parvati Industrial Estate, Sun Mill Compound, Delisle Road, Mumbai – 400013

Medical Disclaimer

Effective Date: 1st Sep 2025

• Nutriiya provides general information, not medical advice.
• Consult your doctor before any dietary or health changes.
• Stop using the app if you experience adverse effects.
• We do not guarantee any medical outcomes or weight loss.

Cookie Policy

Effective Date: 1st Sep 2025

• Cookies store small bits of data on your device for performance and analytics.
• We use essential, analytics, and advertising cookies.
• You can disable cookies in your browser settings.

End User License Agreement (EULA)

Effective Date: 1st Sep 2025

• We grant a non-transferable, revocable license to use the app.
• Do not reverse-engineer, resell, or redistribute the app.
• Updates imply continued acceptance of terms.
• Comply with Apple App Store / Google Play Store rules.

Community Guidelines

Effective Date: 1st Sep 2025

• Respect others — no harassment, hate speech, or offensive content.
• No misleading or harmful medical advice.
• Share only content you own.
• Violations may result in suspension or bans.

Data Processing & Security Policy

Effective Date: 1st Sep 2025

• Only necessary data is collected.
• All data encrypted in transit and at rest.
• Access limited to authorized staff only.
• Third parties must comply with DPDP Act 2023 and GDPR (if applicable).
• In case of a data breach, users will be notified within 72 hours.